EBY, Inc.Privacy Policy

Welcome to the website of EBY, Inc., a Delaware corporation (together with any of its subsidiaries or corporate affiliates, "EBY," "we," "us" or “our”)! At EBY, our goal is to protect the privacy and security of your personal information.

To achieve that goal, this Privacy Policy describes the types of information we may collect from you, how this information may be used, disclosed, and safeguarded, and how you can control its use.

This Privacy Policy governs your experience on this Site (and any associated webpages, including use of any of our services through a mobile device, mobile application, or otherwise) (the "Site") unless otherwise indicated.

In conjunction with this Privacy Policy, you should also review our Terms of Use & Terms of Sale for a more complete understanding of the rules governing our Site, products, and services.


Information we collect from or about you may vary depending on how you use the Site, and information you may choose to provide to us and to other sources.


EBY collects information from you when you choose to provide it to us. This includes, but is not limited to, individually identifiable information, such as your full name, a username and password, email address, phone number, physical address, credit card information, and other billing information.

Examples of ways in which we may collect such information from you include the following:

Registration and Ordering: Before using certain parts of this Site or ordering products or services, you must complete a registration form and/or create an account. This will require you to provide certain personal and billing information.

If you create an account using your login from a third-party service, like Facebook or Twitter, we will access and collect the information that your privacy settings on that third party service permit us to access so that we can create your account for you. Additionally, if you choose to connect your contacts and address book information with your account, we will also collect the contact information of your friends so that you can connect with your friends when you use our Site.

Marketing Emails: We may send marketing and or promotional emails to the email address you provide to us. You may unsubscribe at any time from receiving these marketing messages by clicking on the "Unsubscribe" link contained in any promotional email or contact us at seamlesssupport@join-eby.com (and put "Unsubscribe" or "Opt Out" in the subject line). (Please note that despite unsubscribing from such marketing communications, we may still contacting you in relation to your order(s) or any issues relating to any business you conduct with us.)

Customer Support: If you choose to contact us via Live Chat on the Site, we collect your name and e-mail address and any other information you choose to provide to us to help better serve you. Please note that we may store all chat information and transcripts for a period of time, as determined by EBY. These transcripts are only accessed by EBY for training and customer service purposes.

Written Reviews: EBY will require a valid registered e-mail address and a review name when it comes to completing the review form on the Site concerning a specific EBY product. Following the moderation process, your review, alongside your review name and date, may be posted on the Site.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

You can choose not to provide us with Personal Information, but then you may not be able to fully take advantage of certain features of our Site and we may not be able to provide you with certain products and/or services.


We may use cookies, web beacons, pixel tags, or other technologies to automatically collect certain information when you use our Site or interact with our emails on or from our Site or other Sites. This information may include your IP address, browser type, geolocation data, unique user ID, cell phone model, operating system and carrier, and Internet Service Provider. We also may collect information about your use of our services, such as the number of times you return or visit the Site, whether you click-through, open, or forward links, emails, and ads, the URLs and webpages you've visited, sections of or content on pages of the Site on which you click or in which you are interested, the number of times you visit each webpage, what downloads and/or search queries you have made, how long you spent on particular sections of the Site and on the Site generally, and other Site usage data. These technologies (including cookies on the Site) allow us to keep track of your order as you shop on our Site, recognize registered users when they visit, and provide registered customers with information and advertising that is more relevant to them. If you register with or order from us, we may use cookies or other technology to monitor and maintain information about how you use our Site and what you buy. If you do not register with or order from us, we may monitor and maintain information about your use of the Site in order to improve your shopping experience and provide you with more relevant products, content, and advertising.

Cookies: Certain parts of our Site require cookies. You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of our offerings.

Online Behavioral Advertising: We may partner with third-party ad network(s) to either display advertising on our Site or to manage our advertising on other Sites. Our ad network partner(s) may use cookies and/or web beacons to collect non-personally identifiable information about your activities on our Site and other sites to provide you with targeted advertising based on your interests. Our system may not respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain service providers, please click here.

Online Behavioral Advertising: We may partner with third party ad network(s) to either display advertising on our Site or to manage our advertising on other Sites. Our ad network partner(s) may use cookies and/or web beacons to collect non-personally identifiable information about your activities on our Site and other Sites to provide you with targeted advertising based upon your interests. Our system may not respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain service providers, please click here.


We may use the information we collect from and about you for the following purposes:

To personalize and improve our services and the Site, and allow you to set up a user account and profile that can be used to personalize your experience in using our services;

To provide you with a streamlined checkout experience;

To process and fulfill your order(s)/purchase(s), contact you concerning the status of an order/purchase, answer questions, respond to your inquiries or requests, or otherwise contact and communicate with you when necessary;

To provide you with targeted offers and advertising, including on the Site, via direct mail, e-mail, text message, or push notifications, and to contact you about upcoming EBY sales, promotions, offers and product information. You may receive these offers in advertising that is directed to you via third-party Sites and media properties, including in social media;

To help us learn more about our visitors and customers, and to improve their shopping experience and our business;

To develop new products and services;

To research and address any problems with our Site, business, and our products and services;

To protect the security or integrity of the Site, and our business; and

Otherwise, as described to you at the point of collection.


We do not share, sell, lease, or rent information about our customers to unaffiliated third parties, except in the following circumstances:

We may share aggregate, anonymous, or summary information regarding our customers and their behaviors with partners, advertisers, or other third parties. This data is not personal information and so will not identify you personally.

The information that you provide to us, including information that we automatically collect about you (as explained above) and information we receive from third parties may be used to make EBY’s marketing efforts more efficient. The information that you provide to us, including information that we automatically collect about you (as explained above), may also be shared with trusted third parties for their own marketing purposes.

We also may share your email address with a third party, such as a media agency, to send email and other communications, including interest-based advertising to you on our behalf. We may also share aggregated or de-identified information about you, including based on your email address, with our advertising and marketing partners, and third-party media properties, including social media sites, to allow them to send targeted advertising messages on our behalf. If you wish to stop receiving promotional communications from these third parties, please email us at seamlesssupport@join-eby.com with “Opt Out” in the subject line along with your full name, address, and email address in the body of the email. In addition, you may be able to opt out of these ads by clicking on an icon in the ad or through the privacy settings in each media property.

We may share information with companies that provide support services to us, such as a printer, mailing house, fulfillment company, credit card processor, email service provider, or web host, amongst others. These parties may need personal information about you in order to perform their functions. However, these parties may not use any personal information we share with them about you for any other purpose other than in connection with performing supporting functions for us.

We may publicly disclose the name, city, and state of the winner of any sweepstakes and contests.

We may be required to disclose such information in order to comply with legal requests and processes, enforce our Terms of Use & Terms of Sale, or otherwise protect or assert the rights, property, interests, or personal safety of EBY (including its employees, directors, suppliers, distributors, service providers, users of the Site or others), or if we are otherwise required to disclose such information by law. Any such release decisions may be made by us at our sole discretion.

We may need to keep records of certain personal information you have provided to us or that which we have obtained from you in accordance with this Privacy Policy and applicable law for business or legal purposes.

As with any business, it is possible that as our business develops, we might sell or buy businesses or assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Policy.

We may use your written reviews on our Site, and/or within EBY for product improvement, product development, customer experience improvement, and possible communication/PR purposes.

From time to time, we may enable you to send emails, comments and other types of messages to us and to participate in forums, blogs, interactive areas, social media Site(s) operated by EBY or a partner, in which case your name or other personal information you provide in connection with the communication may be available to the public (please see our Terms of Use & Terms of Sale for more details on this, including our ownership of your messages, Comments, etc.).


EBY will always ensure that your information is safe and secure. As a result, EBY has implemented certain physical, administrative, and technical security measures to protect against the loss, misuse, or alteration of the information you provide.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee our security measures. We are not responsible for circumvention of any privacy settings or security measures.

When using the Site, you should ensure that there is no unauthorized access to your account information by limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.


California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please via email to the following address: seamlesssupport@join-eby.com.

Nevada provides its residents with a limited right to opt out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated email address: seamlesssupport@join-eby.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.


We do not intentionally collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen (13) you should not register, order, purchase, or provide information to or from EBY. If you  know that a child under the age of thirteen (13) has submitted Personal Information to us, please email us at seamlesssupport@join-eby.com and we will remove that child's personal information from our files.


You can (a) access, correct, or update your Personal Information, and/or (b) disable your online account to prevent any future purchases through that account. You can make these requests by emailing your request to EBY via email at seamlesssupport@join-eby.com. Please clearly label the subject line "Corrections / Disabling Account," and do not email your credit card number or other sensitive information. In specific circumstances, proof of identity and payment may be required.

If you would like to unsubscribe from receiving marketing or promotional emails from us, please click on the "Unsubscribe" link contained in any promotional email or contact us at seamlesssupport@join-eby.com (and put "Unsubscribe" or "Opt Out" in the subject line).


Please note that we may revise this Privacy Policy at any time and without prior notice. When we do, we will post the change(s) on the Site. In the event that we make any material change(s), we will provide appropriate notice to you. We recommend that you periodically review this Privacy Policy for any updates and/or changes. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.


We may link to or offer some of our services in connection with third-party Sites or applications, which may have different privacy practices. We are not responsible for the practices of such Sites or applications, and we encourage you to read and fully understand their privacy policies.


We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at seamlesssupport@join-eby.com or write to us at:

EBY, Inc.

PO Box 2042

New York, New York, 10159

Attn: Legal Department