FAQ

  • Brand And Product 


      • What is EBY? 

        • You tell us your panty size, style, and color preferences (check, check, check), and then we curate a beautiful box of seamless undies based on your picks!

          We’ll send you your EBY box Quarterly ($45/3 months), or Semi-Annually ($65/6 months) – whichever you choose. Never worry about running out of clean undies again!

      • What is your mission? 

        • We’re here to empower women, on repeat.

          1. Creating seamless intimates that fit your body perfectly and leave you feeling ready to take on the world, sans panty line. Stepping into your EBY’s = stepping into your power.
          2. Funding microfinance loans for women all over the world. Ten percent of every EBY purchase funds loans for women through the Seven Bar Foundation. These women start businesses, lift up their communities, and break the cycle of poverty. Watch Their Stories
          3. The relentless pursuit of empowerment. Members will receive weekly power tips on topics like confidence, getting sh*t done, and living the life of your dreams, and that’s just the beginning.
      • Where are EBY’s made? 

        • EBYs are made in our factory in Sri Lanka, which upholds all UN Women’s Empowerment Principles and prides itself on a multifaceted Women Go Beyond Program. We have a personal relationship with our factory - after all, we make intimate apparel. Mutual respect and a commitment to collective wellbeing are sewn into every EBY garment.

      • What’s the material? 

        • EBYs are 85% nylon and 15% spandex, with a cotton-lining to keep your lady parts healthy. Think equal parts soft and stretch, for a seamless fit that moves with you. Our performance based fabric is made for comfort first, and perfect for everyday wear.

      • What sizes do you carry? 

        • EBYs come in sizes XS - 4X because we want ALL the ladies in our crew. We want you to be completely obsessed with your EBYs, so we also offer a 100% Fit Guarantee.

      • What’s so special about EBY? 

        • EBYs are the best seamless undies you’ve ever worn. Our secret weapon is a no-slip grip. This innovative technology lines the inside of every panty, so it stays in place and moves with you. You can also expect a buttery-smooth feel, no VPL’s ever, and a collection of styles & designs to suit your every mood.

      • What underwear styles do you carry, and what’s the difference? 

        • Thong
With a flattering curve, this perfect piece contours your body leaving absolutely no VPL’s.

          Bikini
Full coverage support with a high cut leg opening, to show off those fab legs of yours.

          Brief
Full coverage and serious comfort with this ultra-smooth, modest rise brief. Sizes XS-XL.

          Full Coverage Brief
Ultra-smooth, medium rise, and super-flattering. Hugs in all the right places with no pinch. Sizes 1X-4X.

          High Waisted
The perfect high rise panty. Extra support to smooth out any unevenness and accentuate your curves for a flawless silhouette.

          Cheeky
With a low-rise front and slim bum coverage, this style gives you just the right amount of sass.

      • You also have a seamless bralette? Tell me more! 

        • Yes! The Bralette is completely seamless, supportive for everyday wear, ultra-soft, and crafted for comfort. Shop The Bralette

      • How do I care for my EBYs? 

        • Treat them how we’d all like to be treated - with tenderness and care. Machine wash on delicate. Lay flat to dry.

      • You have a Fit Guarantee, what’s that? 

        • We want you to be completely obsessed with your EBY undies. If anything doesn’t fit right or sit right, you can contact our team of bonafide Fit Experts, who will match you with exactly the right size and style for your body. We’ll send you a new size within a week.

      • Why should I switch to EBY? 

      • Why does your website look different? 

        • We did a little inner-work of our own, and we’re coming back as fierce as ever. Welcome to the refresh. What’s new? The look, the feel, the expanded membership options, the à la carte shopping, and more. What hasn’t changed? Our commitment to perfect, seamless undies, and our mission to empower women all over the world.

      • Do you sell gift cards? 

        • We do not sell gift cards, but we hope to someday soon.

  • Membership 


      • How Does The Membership Work? 

        • To get started, click here to take our styles quiz. Choose your must-have fit, favorite colors, and how often you’d like delivery, and we’ll curate a collection just for you. With our quarterly membership, you will receive 3 pairs of EBYs for $45 every 3 months. With our semi-annual membership, you’ll receive 5 pairs of EBYs for $65 every 6 months. Your subscription is automatically renewed each cycle, so you never have to worry about shopping for undies again.

      • What Are The Perks of Membership? 

        • When you subscribe, you pay 25% less for your box of seamless undies. Also, you’ll enjoy full access to ALL products in VIP Shopping, at a special members-only discount. We’ve got you covered on shipping - it’s always free with your subscription box. You can skip a month or cancel any time. Members also get weekly power tips on how to embody your fiercest self. Plus, when you subscribe, you put your positive impact on repeat. 10% of proceeds for every panty sold goes to empower a woman into business and out of poverty. More EBYs for you = more loans for her.

      • What Is VIP Shopping? 

        • VIP shopping is an experience we provide that allows our members to purchase our products on demand at a special discount, any time in between their subscription boxes. VIP will include member-only styles and prints, and give early access for all new releases!

      • Can I modify my Subscription? 

        • Absolutely. You can always change your subscription preferences when you make an account with us. Please note that any modifications must be made between the 1st and the 28th day of the month to reflect your next shipment. If you have questions, give us a call at 888.848.1454 or email us at seamlesssupport@join-eby.com. We’re always happy to talk you through it!

      • What's the Difference between Joining as a Member and One Time Purchasing? 

        • Membership is meant to provide all you busy, hardworking babes with ease. Why get your panties in a bunch when you could get new panties shipped to your door? You’ll receive your new favorite EBYs regularly, without any additional thought or effort on your part.

          Nervous about commitment? We’ve been there. EBYs are also available à la carte. You can purchase whatever you want, whenever you want. Please note that members receive discounts and special perks like free shipping and early access on new styles and prints. You can always try us now, and join us later.

      • How Do I know What Size and Style Will Fit me Perfectly? 

        • EBY offers a variety of different cuts, fits, styles and sizes - something for everybody. Refer to our Size Chart to find your perfect fit. As a general rule, if you tend to fall between sizes, size up. Check our Styles Guide for complete descriptions of each style. If you’d like some assistance, please contact our Fit Experts, that’s what they’re here for. You can call us at 888.848.1454, or email us at seamlesssupport@join-eby.com.

      • Will I ever receive Repeat Prints or Colors? 

        • We strive to consistently offer our members new prints and colors to look forward to, but depending on the color preferences you selected, you may receive duplicates from time to time. If you are receiving repeat prints and aren’t a fan, please contact us directly.

      • How Do You Choose What Goes in the Subscription Box? 

        • You tell us - and we listen! Our professional panty-curators put together a selection based on your answers to your Styles Quiz. Or if you choose our Custom Box option, you pick each panty style and color on your own. Added bonus: you can also add any specific product like our Seamless Bralette or a new limited edition print to any subscription box, whenever you want!

  • Billing & Shipping 


      • What Forms of Payment Do you Accept? 

        • We accept Visa, MasterCard, American Express, Discover, Apple Pay, Android Pay and Amazon Pay. We do not accept PayPal or pre‑paid cards at this time, but we’re working on it!

      • I See 'Stripe' on My Bank Statement? 

        • Stripe is one of our payment partners. In some cases, you may see “Stripe,” on your credit card statement within the first 24 hours of placing your order. Within a day, EBY should appear on your statement in its place. If you have any questions or concerns about this, just send us an email and we’ll chat it through.

      • Where Do You Ship? 

        • We currently ship to all states and territories in the United States, including Puerto Rico. Shipping to locations outside of the continental US tends to take a bit longer. We’re working on speeding up our delivery times.

          Unfortunately, we do not currently offer international shipping. But don’t worry, we're working on it. We have plans to send these amazing undies all over the world. Send us an email at seamlesssupport@join-eby.com and let us know where you’re from and we’ll make sure we add your hometown to our list.

      • Do You Offer Free Shipping? 

        • On Orders over $50, your EBYs will ship free.

      • Why is There No Packing in My Shipment 

        • Not only do we strive to empower women, but we’re also trying to minimize our carbon footprint. In an effort to do our part by Mother Nature, we like to reduce paper whenever possible.

          You should have received a copy of your order info in your email confirmation after you placed the order.

  • Returns, Cancellations, Skipping 


      • Can I Return an Item? 

        • If you’re not 100% happy with your purchase, we're here to help. All full-priced items are eligible for return within 21 days of original purchase. Items must be unworn, unwashed, and undamaged. Reach out to us at 888.848.1454 or seamlesssupport@join-eby.com and we’ll be happy to assist you with your return and find you the perfect fit. All items purchased during site-wide sale are not eligible for a refund. We cannot accept returns if the underwear has been worn.

      • How Long Does It Take a Refund to Process? 

        • Once a refund is issued, you should see the amount returned to your account in 5-10 days.

      • Can I cancel an order? 

        • Yes you can. Please contact us at 888.848.1454 or seamlesssupport@join-eby.com as soon as possible to cancel your order. If an order has already reached the processing stage, we are unable to cancel it, and it will ship. But we will assist you in returning it once you receive it.

      • How do I cancel My Subscription? 

        • We hate to see you go, but circumstances change, we get it! Please contact us at 888.848.1454 or seamlesssupport@join-eby.com to cancel your subscription. Please include your name, email and your reasoning for cancelling. At the time of cancellation, you may have an order already processing and once shipped, you will be billed. Our customer service team will ask if you would like to continue with your last shipment or cancel it - if it is not already processing.

      • Is It Possible to Skip A Shipment? 

        • Please note that we ship on the 1st day of every month. You may still be billed and receive your box during the month that you choose to skip. If so, your next month’s box will be skipped as requested. After your break, your subscription will be reactivated and resumed as usual. You can always expect an email from us confirming any chances made to subscriptions.

  • EBY Emissaries 


      • What's The Ambassador Program? 

        • We are so excited about our new ambassador program! Around here, we call our ambassadors EBY Emissaries. An Emissary is a person on a mission. Our Emissaries help spread the word about EBY’s undies and initiatives. In return, they get free undies, swag, and the opportunity to attend exclusive events. Most importantly, though, they see how their actions empower others and get to witness real results for real women — women just like you!

      • What Is The Confidence Project? 

        • As a women’s empowerment brand, EBY is in the business of being an access to power to our members. Our brand promise is, 'The longer she is with us, the more powerful she becomes.'

          We’ve learned firsthand, in order to have real transformation, we have to commit to accessing our power daily, on repeat. It’s an everyday practice. The Confidence Project, TCP, is an intimate, provocative and deeply moving exploration of how we have all fallen victim of uncertain circumstances. TCP provides women with the access to step into their power through moving content that connects our community and sparks conversation about the topics we care about most.

  • Contact Us 


      • How Do I Talk To A Real Person? 

        • At EBY we’re all about conversations. You can give us a call at‭ 888.848.1454.‬ Our Customer Service Experts are available Monday through Friday from 9am to 5pm EST.

          During off hours, you can send an email to us at seamlesssupport@join-eby.com. Please be advised that response times are currently taking longer than usual due to the COVID-19 pandemic and we will respond as soon as possible. Thank you for understanding!