Promotions & Policies

International orders are not eligible for: Free Shipping Free Returns Merchandise Exchanges Promotional Codes Fit Guarantee Other promotional restrictions may apply. Please contact customer service with any questions.

Confirm or change your country by clicking the country flag or name at the top/bottom? of any page. Start shopping! When you check out, your financial transaction and shipment will be processed by BorderFree. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular United States Checkout process.

To check the status of an international order, please call 1.888-848-1454 or look it up online through Borderfree.

Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction. Exchange rates are updated by Borderfree every day. You'll receive a message if exchange rates have been updated while you're shopping.

International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports. You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Borderfree and you are not required to pay any additional fees (no COD) at the time of order delivery.

Currently, Borderfree supports Visa, MasterCard®, American Express®, and more with additional payment options coming soon. Payment methods vary by destination; you'll see all your options during Checkout.

Shipping Options & Charges

International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination. Unfortunately, Borderfree can't offer free shipping to international destinations. International customers may ship to multiple addresses by placing a separate order for each shipping address. Borderfree can't ship single international orders to multiple addresses at this time.

Once your transaction is complete, EBY will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination. Most in-stock items will arrive 5-13 business days after receipt of your order. You'll see a shipping range specific to your destination in Checkout. Please note that shipping windows are estimates and delivery dates cannot be guaranteed. Once your order ships from the Borderfree Hub you will receive your package tracking information directly from Borderfree.

Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable. For a refund that includes duties, taxes and tariffs, EBY can help with your Borderfree return. Please contact EBY Customer Service ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree. Your account will be credited when the return is received at Borderfree. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid. If you choose to return international orders directly to EBY, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. If you have any problems with your order, please contact Borderfree or us within 45 days to resolve the issue.

You tell us your panty size, style, and color preferences (check, check, check), and then we curate a beautiful box of seamless undies based on your picks! You can also customize your box each subscription period by selecting the “Custom Box” option. No worries! If you forget to choose your “Custom Box” selections, we will send you a mixed selection. We’ll send you your EBY box Quarterly ($39/3 months), or Semi-Annually ($65/6 months) – whichever you choose. Never worry about running out of clean undies again! We’re here to empower women. 1. Creating seamless intimates that fit your body perfectly and leave you feeling ready to take on the world, sans panty line. Stepping into your EBY’s = stepping into your power. 2. Funding microfinance loans for women all over the world. Ten percent of every EBY purchase funds loans for women through the Seven Bar Foundation. These women start businesses, lift up their communities, and break the cycle of poverty. Watch Their Stories 3. The relentless pursuit of empowerment. Members will receive weekly power tips on topics like confidence, getting sh*t done, and living the life of your dreams, and that’s just the beginning.

What is your mission?

We’re here to empower women, on repeat. 1. Creating seamless intimates that fit your body perfectly and leave you feeling ready to take on the world, sans panty line. Stepping into your EBY’s = stepping into your power. 2. Funding microfinance loans for women all over the world. Ten percent of every EBY purchase funds loans for women through the Seven Bar Foundation. These women start businesses, lift up their communities, and break the cycle of poverty. Watch Their Stories 3. The relentless pursuit of empowerment. Members will receive weekly power tips on topics like confidence, getting sh*t done, and living the life of your dreams, and that’s just the beginning.

Where are EBY’s made?

EBYs are made in our factory in Sri Lanka, which upholds all UN Women’s Empowerment Principles and prides itself on a multifaceted Women Go Beyond Program. We have a personal relationship with our factory - after all, we make intimate apparel. Mutual respect and a commitment to collective wellbeing are sewn into every EBY garment. EBYs are made in our factory in Sri Lanka, which upholds all UN Women’s Empowerment Principles and prides itself on a multifaceted Women Go Beyond Program. We have a personal relationship with our factory - after all, we make intimate apparel. Mutual respect and a commitment to collective wellbeing are sewn into every EBY garment.

What’s the material?

EBYs are 85% nylon and 15% spandex, with a cotton-lining to keep your lady parts healthy. Think equal parts soft and stretch, for a seamless fit that moves with you. Our performance based fabric is made for comfort first, and perfect for everyday wear. EBYs are 85% nylon and 15% spandex, with a cotton-lining to keep your lady parts healthy. Think equal parts soft and stretch, for a seamless fit that moves with you. Our performance based fabric is made for comfort first, and perfect for everyday wear.

What sizes do you carry?

EBYs come in sizes XS - 4X because we want ALL the ladies in our crew. We want you to be completely obsessed with your EBYs, so we also offer a 100% Fit Guarantee.

What’s so special about EBY?

EBYs are the best seamless undies you’ve ever worn. Our secret weapon is a no-slip grip. This innovative technology lines the inside of every panty, so it stays in place and moves with you. You can also expect a buttery-smooth feel, no visible panty lines ever, and a collection of styles & designs to suit your every mood. EBYs are the best seamless undies you’ve ever worn. Our secret weapon is a no-slip grip. This innovative technology lines the inside of every panty, so it stays in place and moves with you. You can also expect a buttery-smooth feel, no visible panty lines ever, and a collection of styles & designs to suit your every mood.

What underwear styles do you carry, and what’s the difference?

Thong With a flattering curve, this perfect piece contours your body leaving absolutely no visible panty lines. Bikini Full coverage support with a high cut leg opening, to show off those fab legs of yours. Brief Full coverage and serious comfort with this ultra-smooth, modest rise brief. Sizes XS-XL. Full Coverage Brief Ultra-smooth, medium rise, and super-flattering. Hugs in all the right places with no pinch. Sizes 1X-4X. High Waisted The perfect high rise panty. Extra support to smooth out any unevenness and accentuate your curves for a flawless silhouette. Cheeky With a low-rise front and slim bum coverage, this style gives you just the right amount of sass.

You also have a seamless bralette? Tell me more!

Yes! The Bralette is completely seamless, supportive for everyday wear, ultra-soft, and crafted for comfort. Shop The Bralette

How do I care for my EBYs?

Treat them how we’d all like to be treated - with tenderness and care. Machine wash on delicate. Lay flat to dry.

You have a Fit Guarantee, what’s that?

We want you to be completely obsessed with your EBY If your first order doesn’t fit right or sit right, you can contact our team of bonafide Fit Experts within 30 days of receipt, who will match you with exactly the right size and style for your body. We’ll send you a sample to try in a new size within a week. Please note: Final sale items are not eligible for Fit Guarantee.

Why should I switch to EBY?

Pull up a seat! There are so many stand-out reasons, we thought this Q deserved its own page. See why we stand out from the rest

Why does your website look different?

We did a little inner-work of our own, and we’re coming back as fierce as ever. Welcome to the refresh. What’s new? The look, the feel, the expanded membership options, the à la carte shopping, and more. What hasn’t changed? Our commitment to perfect, seamless undies, and our mission to empower women all over the world.

Do you sell gift cards?

We do not sell gift cards, but we hope to someday soon.

What is the difference between an account and a membership?

An account allows you to see your orders in one place. You can also earn Power Points for orders placed and easily check out with your saved profile information. Membership is meant to provide all you busy, hardworking babes with ease. Why get your panties in a bunch when you could get new panties shipped to your door? You’ll receive your new favorite EBYs regularly, without any additional thought or effort on your part.

How Does The Membership Work?

To get started, click here to take our styles quiz. Choose your must-have fit, favorite colors, and how often you’d like delivery, and we’ll curate a collection just for you. With our quarterly membership, you will receive 3 pairs of EBYs for $39 every 3 months. With our semi-annual membership, you’ll receive 5 pairs of EBYs for $65 every 6 months. Your subscription is automatically renewed each cycle, so you never have to worry about shopping for undies again.

What Are The Perks of Membership?

When you subscribe, you pay 25% less for your box of seamless undies. Also, you’ll enjoy full access to ALL products in VIP Shopping, at a special members-only discount. We’ve got you covered on shipping - it’s always free with your subscription box. You can skip a month or cancel any time. Members also get weekly power tips on how to embody your fiercest self. Plus, when you subscribe, you put your positive impact on repeat. We turn every purchase into business loans for women. More EBYs for you = more loans for her.

How do I become a member?

To become a member, simply sign up for an EBY subscription. You have multiple choices of the type of box you will receive every 3 or 6 months. You will enjoy Free Shipping and discounts on our website, Always!

What Is VIP Shopping?

VIP shopping is an experience we provide that allows our members to purchase our products on demand at a special discount, any time in between their subscription boxes. VIP will include member-only styles and prints, and give early access for all new releases!

Can I modify my Subscription?

Absolutely. You can always change your subscription preferences when you make an account with us. Please note that any modifications must be made between the 1st and the 28th day of the month to reflect your next shipment. If you have questions, give us a call at 888.848.1454 or email us at seamlesssupport@join-eby.com. We’re always happy to talk you through it!

What's the Difference between Joining as a Member and One Time Purchasing?

Membership is meant to provide all you busy, hardworking babes with ease. Why get your panties in a bunch when you could get new panties shipped to your door? You’ll receive your new favorite EBYs regularly, without any additional thought or effort on your part. Nervous about commitment? We’ve been there. EBYs are also available à la carte. You can purchase whatever you want, whenever you want. Please note that members receive discounts and special perks like free shipping and early access on new styles and prints. You can always try us now, and join us later.

How Do I know What Size and Style Will Fit me Perfectly?

EBY offers a variety of different cuts, fits, styles and sizes - something for everybody. Refer to our Size Chart to find your perfect fit. As a general rule, if you tend to fall between sizes, size up. Check our Styles Guide for complete descriptions of each style. If you’d like some assistance, please contact our Fit Experts, that’s what they’re here for. You can call us at 888.848.1454, or email us at seamlesssupport@join-eby.com.

Will I ever receive Repeat Prints or Colors?

We strive to consistently offer our members new prints and colors to look forward to, but depending on the color preferences you selected, you may receive duplicates from time to time. If you are receiving repeat prints and aren’t a fan, please contact us directly.

How Do You Choose What Goes in the Subscription Box?

You tell us - and we listen! Our professional panty-curators put together a selection based on your answers to your Styles Quiz. Or if you choose our Custom Box option, you pick each panty style and color on your own.

How do I change My Account Information?

Sign into your account. The Account Settings are listed on the left side of the page. You can edit your Profile Info, Credit Card, and Billing and Shipping address’ as well as change your password from there.

What if I forget my Password?

No problem. Just below the Sign In prompt is a link called “Forgot Password”. Click on it and an email to reset your password will be sent to the email you created the account under.

I still have trouble signing in, what should I do?

No problem. Just below the Sign In prompt is a link called “Having Trouble Signing In?””. Click on it and enter the email associated with your account and a temporary password. An email invitation to reactivate your account on our new site will be sent to you.

What Forms of Payment Do you Accept?

We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal or pre‑paid cards at this time, but we’re working on it!

I See 'Stripe' on My Bank Statement?

Stripe is one of our payment partners. In some cases, you may see “Stripe,” on your credit card statement within the first 24 hours of placing your order. Within a day, EBY should appear on your statement in its place. If you have any questions or concerns about this, just send us an email and we’ll chat it through.

We currently ship to all states and territories In the United States, including Puerto Rico. Shipping to locations outside of the continental US may take up to 4 weeks from shipping date.

Do You Offer Free Shipping?

On Orders over $100, your EBYs will ship free.

Shipping Rates and Times

Orders under $125 are charged a $6 shipping fee. Once your order ships it will take approx. 5 – 10 business days to reach you. Orders are transferred from the shipping carrier to the post office for final delivery. Please note: Orders outside of the continental US may take up to 4 weeks to arrive.

My Package hasn’t arrived. What should I do?

Use our order tracking service to stay on top of your orders and follow your package from our place to yours. Most of our packages arrive in 5-10 business days from the date the order was shipped, however, some orders may take longer to arrive due to, location, weather conditions, shipping volume etc. Please allow up to 15 days from the ship date for your order to arrive. Your order will be delivered by your local Post office in most instances. If you have not received it by then, contact Customer Service at 1-888-848-1454 (9am – 5pm ET Mon - Fri) or email us at seamlesssupport@join-eby.com for assistance.

Why is There No Packing Slip in My Shipment

Not only do we strive to empower women, but we’re also trying to minimize our carbon footprint. In an effort to do our part by Mother Nature, we like to reduce paper whenever possible. You should have received a copy of your order info in your email confirmation after you placed the order.

Can I Return an Item?

If you’re not 100% happy with your purchase, we're here to help. All unopened, full-priced items are eligible for return, postmarked within 30 days of receiving your order. Items must be unworn, unwashed, and undamaged. Returns must be authorized through our Return Portal or you can reach out to us at 888.848.1454 or seamlesssupport@join-eby.com and we’ll be happy to assist you with your return and find you the perfect fit. Items purchased during site-wide sale are not eligible for a refund or exchange. Unauthorized returns/exchanges or worn items will not be processed nor will unauthorized returns/exchanges or worn items be forwarded back to you. Outbound shipping costs are not refundable. About our Fit Guarantee We believe so strongly in our product that if you're not 100% happy with the fit, we're here to help. Our team of bonafide Fit Experts will match you with exactly the right size and style for your body and will send you the perfect fit! Your first exchange on an order is on us! Any subsequent returns on the same order will be charged a $6 Return Label/Restock Fee which will be deducted directly from your refund. A $6 return label fee will be deducted from all refunds for products returned without an exchange. Please inspect your order upon arrival and contact us no later than 30 days from receipt if there are any defects of damage noted, or an incorrect item was sent. We will make it right! Any item received postmarked after 30 days of receiving your order are eligible for Store Credit only. Any returns for subscription box or packs must include all original order items. If you received an item in your Member Subscription that doesn’t work for you, please contact customer service at 888.848.1454. We will be happy to work with you to make sure your current Box type is the best choice for you going forward. Please Note: Subscription box exchanges are limited exchange for sizing only.

How Long Does It Take a Refund to Process?

Once a refund is issued, you should see the amount returned to your account in 5-10 days. We can offer a store credit as well if you would like to shop immediately.

Can I cancel an order?

In some instances, yes you can. Please contact us at 888.848.1454 or seamlesssupport@join-eby.com as soon as possible to cancel your order. If an order has already reached the processing stage, we are unable to cancel it, and it will ship. But we will assist you in returning it once you receive it.

How do I cancel My Subscription?

We hate to see you go, but circumstances change, we get it! Please contact us at 888.848.1454 or seamlesssupport@join-eby.com to cancel your subscription. Please include your name, email and your reasoning for cancelling. At the time of cancellation, you may have an order already processing and once shipped, you will be billed. Our customer service team will ask if you would like to continue with your last shipment or cancel it - if it is not already processing.

How Do I Skip a Shipment?

You are in control! If you would like to skip a shipment and retain your VIP perks, simply log in to your account, and select “Skip” found under My Membership to skip one full cycle (3 or 6 months). You can use this feature up to the last day of the month before your subscription is due to renew for the skip to take effect in your current cycle. Hint: check your "Next Box" date in your dashboard. If this says August, you have until July 31st to skip and not receive your August shipment.

What's The Ambassador Program?

We are so excited about our new ambassador program! Around here, we call our ambassadors EBY Emissaries. An Emissary is a person on a mission. Our Emissaries help spread the word about EBY’s undies and initiatives. In return, they get free undies, swag, and the opportunity to attend exclusive events. Most importantly, though, they see how their actions empower others and get to witness real results for real women — women just like you!

What Is The Confidence Project?

As a women’s empowerment brand, EBY is in the business of being an access to power to our members. Our brand promise is, 'The longer she is with us, the more powerful she becomes.' We’ve learned firsthand, in order to have real transformation, we have to commit to accessing our power daily, on repeat. It’s an everyday practice. The Confidence Project, TCP, is an intimate, provocative and deeply moving exploration of how we have all fallen victim of uncertain circumstances. TCP provides women with the access to step into their power through moving content that connects our community and sparks conversation about the topics we care about most.

How Do I Talk To A Real Person?

You can contact one of our Undie Experts several ways: Email seamlesssupport@join-eby.com Chat Our customer service team is available Monday through Friday between 9-5pm est. We are closed on major holidays and weekends, but rest assured we will contact you when we return. Send us a message!

FAQ

Brand And Product
- - What is EBY?
    - Welcome to EBY! Empowered By YOU! We are a women’s empowerment brand, that is a force to be reckoned with. We create comfortable (but still sexy) lingerie and undergarments that will make you feel beyond confident, every day! We currently sell seamless panties, bralettes, & tank tops. The panties and bralettes are available in 2 fabrics - our Signature Fabric, which is a specialized blend made for the perfect amount of softness, stretch, and recovery! And our Sheer fabric, which is just the right amount of sexy and comfort!
      We also have a subscription service! Our Quarterly subscription includes 3 pairs of panties in each box for $40! You can choose a Custom Box and pick your pairs before each box. Or you can choose a “Surprise and Delight” box. With that option, you choose what style(s) you prefer, and we’ll send you a specially curated box based on those preferences!
  - What is your mission?
    - Our Mission is Women’s Empowerment!!!! It is our purpose.
      Every EBY purchase (not profits…every purchase!) helps fund microfinance loans for women through The Seven Bar Foundation! These loans help women start their own businesses, lift their communities and families, and break the cycle of poverty!
      Through our relentless pursuit of empowerment, our member’s receive weekly power tips on topics like confidence, getting sh*t done, and living your best life! And that’s just the beginning! We leave you feeling ready to take on the world, sans panty line.
      Stepping into your EBY’s = stepping into your power.
  - What’s so special about EBY?
    - At EBY, we pride ourselves on our products and our mission! We want EBY’s to be the best seamless undergarments you have ever worn! Our secret weapons are our buttery soft, and super stretchy fabric. And our innovative flocking technology, that acts as a no slip grip, keeps your panties in place no matter how you move. Expect the most comfortable, invisible under clothing, and beautiful collection of undergarments you have ever worn!
      Our mission is to empower women, in any way possible! Our main focus is funding microloans for women to start their own business through the Seven Bar Foundation! This allows us to support women and their families, and help them escape the grasp of poverty for generations!
  - Where are EBY’s made?
    - EBY utilizes 2 factories to ensure our products are manufactured with the highest quality possible. Our Bralettes are manufactured in a factory in China, that utilizes a specific technology to ensure our bras provide all the support you need, without sacrificing comfort! Our Panties and Tanks are manufactured in our Sri Lanka factory that we have been using since the beginning.
    - Both of our factories uphold all UN Women’s Empowerment Principles and pride themselves on a multifaceted Women Go Beyond Program. We have a personal relationship with our factory - after all, we make intimate apparel! Mutual respect and a commitment to collective wellbeing are sewn into every EBY garment.
  - What’s the material?
    - EBY Signature Fabric is made of 85% Nylon and 15% Spandex
    - EBY Sheer Fabric is made of 82% Nylon and 18% Spandex
      All panties have a cotton-lining to keep your lady parts healthy. Think equal parts soft and stretch, for a seamless fit that moves with you. Our performance based fabrics are made for comfort first, and perfect for everyday wear!
  - What sizes do you carry?
    - Sizing varies per product and is as follows;
    - Panties - XS - 4X
    - Bra’s & Bralettes - XS - 2XLDD or about 32A to 44DDD
    - Tanks - XS - 2X
  - What underwear styles do you carry, and what’s the difference?
    - Thong - With a flattering curve, this perfect piece contours your body leaving absolutely no visible panty lines.
      Bikini - Full coverage support with a high cut leg opening, to show off those fab legs of yours.
      Brief- Full coverage and serious comfort with this ultra-smooth, modest rise brief. Sizes XS-XL.
      Full Coverage Brief - Ultra-smooth, medium rise, and super-flattering. Hugs in all the right places with no pinch. Sizes 1X-4X.
      High Waisted- The perfect high rise panty. Extra support to smooth out any unevenness and accentuate your curves for a flawless silhouette.
      Cheeky - With a low-rise front and slim bum coverage, this style gives you just the right amount of sass.
  - You also have a seamless bralette? Tell me more!
    - Yes! Our Bra’s & Bralettes are completely seamless, supportive for everyday wear, ultra-soft, and crafted for comfort. Shop The Bralette
    - - Need a little extra room? Enjoy our free bra extenders with your purchase for all-day-comfort- because you deserve it!
  - How do I care for my EBYs?
    - Treat them how we’d all like to be treated - with tenderness and care. Machine wash on the delicate setting, and lay flat to dry! A garment bag will also help with preventing any stretching in the wash.
  - You have a Fit Guarantee, what’s that?
    - We want you to be completely obsessed with your EBY’s! If your first order doesn't fit perfectly, please contact our team of Fit Experts at seamlesssupport@join-eby.com within 30 days of the date of delivery! Explain to the team how your new EBY’s are fitting and they will ask you a few questions to determine the right fit!
      For panties, we will send you 1 new pair in the new recommended style, for free! This way you can be sure it fits before making any future purchases.
      For all other products, we ask that you contact us, and we will be glad to help with the fit, recommend another size or style, then help with the exchange process!
      Please Note: Final Sale Items (such as items on our Last Call page) are NOT eligible for the free panty. But please feel free to contact us regarding the fit and we will be glad to help!
  - How Do I know What Size and Style Will Fit me?
    - We have a variety of styles and sizes available in panties and bralettes! This allows us to have something for everyone, but we realize it may be a little overwhelming when trying to choose what will work best, so here are some pointers.
    - UNDERWEAR
    - - Start with our Size Guide to get an idea of what size you will need. Https://shop.join-eby.com/pages/size-guides
    - - If you find you fall in between sizes, size up.
    - - We have 7 different styles ranging from Low rise/Minimal coverage thongs, to High rise/Full coverage high waisted!
    - - Check out our different styles of panties and their descriptions to find what you prefer.
    - - Remember, different styles may work best for different activities! You may want a brief for every day, a thong for workouts, and a highwaisted for relaxing at home.
    - BRA & BRALETTE
    - - Start with our Size Guide to get an idea of what size you will need. https://shop.join-eby.com/pages/size-guides
    - - If you find you fall in between sizes, size up.
    - - If you find the band rolls that is an indication the item is too small. We suggest sizing up.
    - - If you find the side of your Bra gaps, you may need to adjust the straps.
    - - If you find the Neckline of your Bra gaps, you may need to adjust the straps.
    - - Always adjust the straps to your desired comfort for the best wearing experience
    - - Need a little extra room? Enjoy our free bra extenders with your purchase for all-day-comfort- because you deserve it!
  - Why should I switch to EBY?
    - Pull up a seat! There are so many stand-out reasons, we thought this Q deserved its own page. See why we stand out from the rest.
  - Do you sell gift cards?
    - We currently don't offer gift cards on the site.
Account & Membership
- - What is the difference between an account and a membership?
    - - An account allows you to see your orders in one place.
    - - Membership is meant to provide all you busy, hardworking babes with ease. Why get your panties in a bunch when you could get new panties shipped to your door? You’ll receive your new favorite EBYs every quarter (every 3 months), without any additional thought or effort on your part.
  - How Does The Membership Work?
    - To get started, click to take our styles quiz You can choose from an already curated box of our newest colors or neutrals, or you can choose a Custom box and pick out each pair yourself! Subscriptions are $40 each box, and they are billed and shipped Quarterly, or every 3 months. Most subscriptions run on the 10th of the month, but Custom subscriptions can vary. Please contact our team at seamlesssupport@join-eby.com for any questions regarding your subscription! Members also receive a “VIP Discount” on all purchases made, anytime! Just make sure you are logged into your account while you shop. You can Skip anytime from your account dashboard, or you may contact us to Skip or Cancel your subscription anytime!
  - How do I become a member?
    - To become a member of the EBY Fam, simply sign up for an EBY subscription! You can choose one of our specially curated boxes, or you can Customize each shipment yourself! Once you have an active subscription, you can log into the website at any time and receive all the perks of being a member including 15% off ALL website items, and FREE SHIPPING! Always!
  - What Are The Perks of Membership?
    - - Members have exclusive perks that no one else can get!
    - - First, each subscription box you receive saves you up to 40% on your panties! You will also save 15% on ALL items, anytime you shop! Just make sure you are logged into your account before you shop to receive your VIP discount.
    - - Members never pay for outbound shipping, on any order! Ever!
    - - Skip your delivery anytime you want from your account dashboard.
    - - You may cancel anytime by contacting us at SeamlessSupport@join-eby.com!
    - - Members get exclusive first access to new colors and prints! This gives you the ability to grab our best selling prints and colors before they’re gone.
    - - The Mission! Subscribers are able to generate about 5X MORE of an impact than those who just purchase a few times.
  - How do I become a member?
    - To become a member of the EBY Fam, simply sign up for an EBY subscription! You can choose one of our specially curated boxes, or you can Customize each shipment yourself! Once you have an active subscription, you can log into the website at any time and receive all the perks of being a member including 15% off ALL website items, and FREE SHIPPING! Always!
  - What is VIP shopping?
    - VIP shopping is an experience we provide that allows our members to purchase our products on demand at a special discount, any time in between their subscription boxes. VIP will include member-only styles and prints, and give early access for all new releases!
  - Can I edit my subscription at any time?
    - Absolutely! You can edit your subscription preferences at any time, by logging into your EBY account! Once you log in, you will see “Settings” - where you can change your panty size, and “Change Box” - where you can edit the type of subscription and styles you receive!
      Any changes made to your subscription must be made before your subscription is set to process. If your card has already been charged, please contact customer support to make any changes. You can email us at seamlesssupport@join-eby.com or for faster help, please Chat with us!
      We are always happy to help!
  - What's the Difference between Joining as a Member and One Time Purchasing?
    - Membership is meant to provide all you busy, hardworking babes with ease. Why get your panties in a bunch when you could get new panties shipped to your door? You’ll receive your new favorite EBYs regularly, without any additional thought or effort on your part.
      Nervous about commitment? We’ve been there. EBYs are also available à la carte. You can purchase whatever you want, whenever you want. Please note that members receive discounts and special perks like free shipping and early access on new styles and prints. You can always try us now, and join us later.
  - Will I ever receive repeat prints or colors in my subscription?
    - That really depends on the type of subscription you choose! If you choose to receive a “Full Coverage” box, with “Mixed” colors, there is a really good chance you will not receive a duplicate! If you choose an “All Highwaisted” box with “Only Neutral” colors, then there is a good chance you will get a repeat of Nude or Black after a few boxes. One way to ensure you always get exactly what you want is to sign up for our Custom subscription! That way you only receive the pairs you choose!
  - How Do You Choose What Goes in the Subscription Box?
    - You tell us - and we listen! Our professional panty-curators put together a selection based on your answers to your Styles Quiz. Or if you choose our Custom Box option, you pick each panty style and color on your own.
  - How do I change My Billing or Shipping Information?
    - Go to the top right corner and click to sign in to your account. Once signed in, All settings will be on the left side of the screen! From there, you can change your password, edit your name or email address, update your credit card information, or change your billing and shipping address! If you need any assistance, please contact support at seamlesssupport@join-eby.com!
  - What if I forget my Password?
    - Go to the top right corner and click to sign in to your account. Once signed in, All settings will be on the left side of the screen! From there, you can change your password, edit your name or email address, update your credit card information, or change your billing and shipping address! If you need any assistance, please contact support at seamlesssupport@join-eby.com!
  - I still have trouble signing in, what should I do?
    - No problem. Just below the Sign In prompt is a link called “Having Trouble Signing In?””. Click on it and enter the email associated with your account and a temporary password. An email invitation to reactivate your account on our new site will be sent to you.
Billing & Shipping
- - What Forms of Payment Do you Accept?
    - We currently accept most credit and debit cards, Amazon Pay, PayPal, and Google Pay! We also have Afterpay as an option for payment plans!
  - I See 'Stripe' on My Bank Statement?
    - Stripe is one of our payment partners. In some cases, you may see “Stripe,” on your credit card statement within the first 24 hours of placing your order. Within a day, EBY should appear on your statement in its place! If you have any questions or concerns about this, just send us an email and we’ll be glad to chat it through!
  - Where Do You Ship?
    - We currently ship to all states and territories In the United States, including Puerto Rico. Keep in mind, shipping to locations outside of the continental US may take up to 4 weeks from shipping date. We do not currently ship internationally.
  - Do You Offer Free Shipping?
    - We do have a couple of different ways your EBY’s can ship for free! First, members always get free outbound shipping! So, if you have an active subscription with us, you will never have to worry about paying for shipping. EVER!
      Also, we have free shipping for any order over $100.
  - Shipping Rates and Times
    - If you are not a member, and your order is under $100, you will be charged a $6 shipping fee. This fee is non-refundable if the order is returned.
    - There is a 1 to 3 day processing time for orders before your order will ship. Then, once shipped, there is usually a 5 to 10 business day travel time. You can expect your order within 14 days from the date you place your order!
    - Please note: Orders outside of the continental US may take up to 4 weeks to arrive.
  - My Package hasn’t arrived. What should I do?
    - First, check your email and find your tracking link. Is your package showing as delivered? If not, and it is still showing in transit, please be patient. It may have hit a delay during transit but it is on the way! If it has been in one place longer than 10 days with no movement, please contact us at Seamlesssupport@join-eby.com
      If your package is showing delivered, and you have not received it, please wait 2 days after to ensure it is not delivered late. If not, please check around the property and ask neighbors! Most packages are found by a side, or back door, or are delivered by a neighbor a few days later. If you still cannot locate your order, please contact us at Seamlesssupport@join-eby.com and we will be glad to help!
  - Why is There No Packing Slip in My Shipment
    - If you need any more information, please let us know at SeamlessSupport@join-eby.com and we will be glad to provide you with any information regarding your orders!
Returns, Cancellations, Skipping
- - Can I Return an Item?
    - - If you're not 100% happy with your purchase, we're here to help!
    - - Panties must be unopened to be eligible for return or exchange! If this is your first order with us, we understand you must open and try on a pair to know if it fits, please contact us at Seamlesssupport@join-eby.com and we will be glad to help cover the 1 opened pair under our Fit Guarantee! All other pairs must remain unopened to be eligible for return.
    - - Bralettes, Tanks, and all other products can be opened, but the tags must remain attached. The product cannot be worn for more than a try-on, and cannot be damaged in any way. If the product is undamaged and the tags are attached, it will be eligible for return or exchange within 30 days of the date of delivery!
    - - Subscription boxes are eligible for exchange or refund within 30 days of the date of delivery as well. If you do not care for a certain product in your box, please contact support at Seamlesssupport@join-eby.com and we will be glad to help! If you would like to return your entire box, you may go through the standard return process.
  - - To begin a return, please scroll to the bottom of the page and find "Returns." You will be directed to our returns portal where you will be able to process your own return/exchange request, and print your return label at your convenience! If you need any assistance in processing your return, please contact customer support at Seamlesssupport@join-eby.com and we will be happy to help!
    -Need a little extra room? Enjoy our free bra extenders with your purchase for all-day-comfort- because you deserve it!
  - How Long Does It Take a Refund to Process?
    - Once a refund is issued, you will receive an email confirmation of that. You should see the amount returned to the original form of payment within 5 to 10 business days. If you would rather shop immediately, during your return you can opt to receive store credit! This will be processed in the form of a digital gift card (only to be used at EBY) and will be emailed to you and available for use immediately!
  - Can I cancel an order?
    - If you realize you need to cancel an order, contact us ASAP! We recommend using the Chat feature on this site for the fastest service. Look for the chat bubble in the bottom right corner! You can also email us at Seamlesssupport@join-eby.com, but be aware, if the order has already begun to be processed at the warehouse, we will not be able to cancel it. In that instance, you will need to start a return! Please view “Can I return an item?” or contact customer support for assistance.
  - How do I cancel My Subscription?
    - We hate to see you go, but we understand circumstances change! If you must cancel your EBY subscription, please contact us at Seamlesssupport@join-eby.com or use the Chat feature on our website. Please include your name, the email address on your subscription, and the reason for cancellation (cost, already have enough, ect). We will be glad to go ahead and cancel that subscription for you! But keep in mind, you will lose all member perks if you cancel! No more free shipping, and you will lose your member discounts. If you want to stop shipments for a while, but don’t want to lose your perks, you can Skip shipments instead!
      Please note, if you have an order that has already been charged, you will need to let us know if you would like that canceled as well. Otherwise, any orders that have already been charged and processed will be shipped. There will be no future orders after the cancellation.
  - How Do I Skip a Shipment?
    - Skipping a shipment is easy! You can skip a shipment any time easily by logging into your account, and clicking “Skip Box”. When you choose “Skip Box” your next shipment date will be moved out by one box. If you need to skip more than one, please contact Customer Service at Seamlesssupport@join-eby.com and we will be glad to help!
Contact Us
- - How do I reach a real person for assistance?
    - You can reach our customer service in a variety of ways!
    - Chat: Monday thru Friday from 10am to 5pm EST Located in the bottom right corner of the screen.
    - Email: Seamlesssupport@join-eby.com - normal response time by email is within 48 hours.
    - We can also be found on Facebook and Instagram and you can send us a DM on either!
      Our customer service team is available Monday through Friday 9am to 5pm EST. We are closed on national Holidays and every weekend, but rest assured we will contact you as soon as we can, when we return! Don’t ever hesitate to contact us!

Size	Full Hip (in)	Waist (in)	Pants
XS	33-35	23-25	00-2
S	36-38	25-28	2-4
M	39-41	28-30	6-8
L	42-44	31-34	10-12
XL	44-47	34-36	14-16
1X	48-50	37-39	16-18
2X	51-53	39-41	18-20
3X	54-56	41-43	22-24
4X	57-60	43-45	26-28

Size	Full Hip (in)	Waist (in)	Pants
XS	33-35	23-25	00-2
S	36-38	25-28	2-4
M	39-41	28-30	6-8
L	42-44	31-34	10-12
XL	44-47	34-36	14-16
1X	48-50	37-39	16-18
2X	51-53	39-41	18-20
3X	54-56	41-43	22-24
4X	57-60	43-45	26-28

27-28"	29-30"	31-32"	33-35"	36-38"	39-41"	42-44"
32	34	36	38	40	42	44

Measurement	Band Size
27-28"	32
29-30"	34
31-32"	36
33-35"	38
36-38"	40
39-41"	42
42-44"	44

1”	2”	3”	4”	5”	6”	7”
A	B	C	D	DD	DDD	G

Size	Bra Size
XS	32A	32B	32C
S	32D	34A	34B	34C
M	34D	36A	36B	36C
L	36D	38A	38B	38C
XL	38D	40B	40C	40D
SDD	32DD	32DDD	32G	34DD	34DDD
MDD	34G	36DD	36DDD
LDD	36G	38DD	38DDD	38G
XLDD	40DD	40DDD	40G
XLDD	42C	42D	42DD
2XLDD	42DDD	42G	44D	44DD	44DDD

Bust-Band Difference	Cup Size
1"	A
2"	B
3"	C
4"	D
5"	E
6"	F
7"	G